Customer service, customer service, customer service. This is what we emphasize at M&W. When you partner with us you will be teamed with a lead customer service representative - CSR - who will become your advocate within our organization. All incoming and outgoing information is linked through your customer service representative. Your CSR assumes the responsibility and has been empowered to alter warehouse and transportation schedules in the interest of service to you and your customers.

Each CSR has received the training necessary to utilize our information technology tools to manage your account. This includes our warehouse management system (WDLS), e-mail, the internet, fax, and phone. They have the information regarding the status of stock, order status, dock schedules, appointment times, and transportation status at their fingertips. Our CSR's work for you and handle your needs.

As an added feature, many of these items are available to you online via the internet as either real time inquiries or reports that are updated per your needs. Either way, getting the right information to the right person and at the right time is our goal!